ZENVIQ
TERMS AND CONDITIONS OF SERVICE AND USE
Terms and Conditions | Business customers (B2B)
Revision: 5 November 2026 | Version 1.0
1. Service provider and application of the Terms
1.1. These terms and conditions of service and use (the Terms) establish the rules for using the ZENVIQ platform, ordering Services, payment, use of data and the parties’ liability.
1.2. The service provider is UAB “Zenviq” (ZENVIQ). Legal entity code 307902593; VAT identification number LT100020720213; registered office V. Šiugždinio g. 10, LT-47239 Kaunas, Lithuania. Company information is collected and held in the Register of Legal Entities of the Republic of Lithuania. Website: zenviq.lt. Email for enquiries, claims and privacy matters: operations@zenviq.lt.
1.3. The Services are intended exclusively for business customers: legal entities and other persons, including natural persons, acting for the purposes of their business, trade or profession (the Customer). The Services are not offered for personal, family or household purposes. The Terms do not remove rights that cannot be waived under applicable law.
1.4. Platform means the ZENVIQ online system and its agreed technical interfaces. Services means the business partner data checks, risk assessment and related services ordered by the Customer and provided by ZENVIQ. User means a natural person authorised by the Customer to use the Platform on its behalf.
1.5. Check means one ordered process of checking a particular company and, where applicable, its contact or submitted documents. Report means the result of a completed Check, presenting the identified data, discrepancies, risk indicators, limitations and, where applicable, recommendations. Credit means a contractual unit for accounting for the Services.
1.6. Order means the Customer’s confirmed selection of a credit package or another Service, defining its scope and price. The Agreement comprises these Terms, the Order, and any individual agreements and special terms applicable to the parties. The Privacy Policy explains the processing of personal data and does not constitute blanket consent to all purposes of data use.
2. Formation of the Agreement and priority of documents
2.1. Before entering into the Agreement, the Customer is given an opportunity to review and save the Terms. The Customer’s authorised representative expresses acceptance by selecting the designated checkbox during registration or ordering, or by the parties signing a separate agreement. Merely visiting the website does not constitute an order for a paid Service.
2.2. The general Agreement for use is concluded when the Customer accepts the Terms and ZENVIQ confirms its registration. A specific paid Order becomes eligible for performance once it has been confirmed and the agreed payment has been received, unless a different payment arrangement has been agreed in writing. The User activating the Service confirms that they have the necessary authorisation from the Customer.
2.3. Before confirming an Order, the Customer may review and correct the information provided. The Order confirmation and applicable information are provided electronically. Acceptance of the Terms, their applicable revision and ordering actions may be recorded for the purposes of performing the agreement and proving its formation.
2.4. In the event of a conflict, an individually negotiated written agreement takes priority, followed by special terms accepted for a particular module, the commercial terms of the Order, and these general Terms. An Order changes the general provisions only to the extent that the change is expressly stated in it. A personal data processing agreement takes priority in the data processing matters it governs.
2.5. Marketing materials, product development plans or general presentations of features do not in themselves constitute a commitment to provide a particular feature. This does not remove ZENVIQ’s liability for misleading information or contractual commitments expressly undertaken.
2.6. Receiving marketing communications and permitting additional use of the Customer’s documents are not mandatory conditions for using the core Services. Where offered, these choices are presented separately from acceptance of the Terms.
3. Account, representation and access security
3.1. When registering, the Customer provides accurate company, representative and billing information and keeps it up to date. ZENVIQ may request proportionate evidence needed to verify the company, its business status or the representative’s authority.
3.2. The Customer determines which Users may submit requests, purchase credits, view results and administer the account, to the extent supported by the Platform’s features. When an employee’s duties or authority change, the Customer promptly modifies or revokes their access accordingly.
3.3. Users protect their login credentials and do not share personal access with others. The Customer is responsible under the Agreement for the actions of duly authorised Users; this does not release ZENVIQ from liability for security deficiencies in systems it controls.
3.4. The Customer promptly reports suspected unauthorised access, disclosure of login credentials or unauthorised Orders to operations@zenviq.lt. The parties cooperate to limit harm and review transactions.
3.5. An account is provided to a specific Customer. Separate group companies are not treated as the same Customer merely because they share a shareholder or management; shared use is permitted only where those companies are expressly included in the Order or a separate agreement.
4. Scope and availability of the Services
4.1. ZENVIQ’s Services may include checking company and contact details and possible impersonation, assessing fraud risk indicators, carrier KYC and document cross-checking, maintaining profiles, monitoring changes, carrier risk recommendations, assessing companies’ financial and credit risk, and agreed integrations. Special rules for these categories are set out in Annex A to the Terms.
4.2. The specific Service provided, its scope, available features and price are defined by the Service description supplied before ordering, the Order and the applicable special terms. Mentioning a Service category in these Terms does not mean that it is already available or included in every credit package.
4.3. ZENVIQ undertakes to provide only those Services presented as available and ordered by the Customer. A new module, subscription, data-sharing feature or service subject to an additional charge is not activated merely by acceptance of these Terms.
4.4. Checks are carried out using lawfully available sources, information provided by the Customer and, where necessary, specialist work. Source coverage depends on the country, registers, data providers, licences, the subject of the check and the data actually available.
4.5. ZENVIQ does not undertake to use a particular register, insurer, freight exchange or data supplier unless that obligation is expressly established in the Order. A material reduction in the agreed scope of a Service cannot be justified solely by general limitations on source availability.
4.6. The Services provide informational assistance in assessing business risk. They do not replace legal checks applicable to the Customer, professional duties, insurance coverage or an independent decision concerning a particular transaction.
5. Ordering, performing and completing a Check
5.1. The Customer provides the data needed for the particular Check and verifies company identifiers, contacts and other relevant information before confirmation. The content of the Check depends on the scope ordered; missing or incorrect information may limit the result.
5.2. One standard company and contact Check uses one Credit. It is deducted when the Check starts. Merely filling in fields, saving a draft or a request not accepted because of a technical error does not constitute a started Check.
5.3. ZENVIQ may cross-check data automatically and engage staff to collect, supplement and assess information where automated sources are insufficient. Routine supplementation of such a Check through staff work does not incur an additional charge, unless a separate additional Service has been expressly agreed with the Customer before it is provided.
5.4. A Check is considered completed when a Report has been generated and made available for the Customer to download. An internal, interim or as yet unverified result is not a final Report. ZENVIQ does not present a preliminary result to the Customer as the conclusion of a completed Check.
5.5. These Terms do not establish a uniform or guaranteed Check completion time. Progress depends on its scope, information availability, responses from sources and specialist involvement. ZENVIQ carries out Checks diligently, without undue delay, and notifies the Customer of identified material obstacles to completing them.
5.6. ZENVIQ may request additional data or documents. If the Customer does not provide them, a Report may be prepared using the available information, clearly identifying limitations, or the Check may be suspended if it is objectively impossible to perform. Suspension does not in itself constitute a completed Service.
5.7. If a genuine Check within the agreed scope has been performed but the data are insufficient for a reliable conclusion, the generated Report constitutes the result of the Service, and the Credit is not returned solely because of that conclusion. The Report states what was successfully cross-checked and what essential information is missing.
5.8. Technical non-performance, an empty Report or a Check that has not actually been performed cannot be equated with an “insufficient data” result. Section 8 applies in such cases. Credits expiring during a Check do not remove the obligation to complete an already started Check or apply a lawful remedy for its non-performance.
6. Meaning of Reports and limits of assessment
6.1. A Report reflects the information obtained during the Check and the assessment time stated in it. Data may change subsequently. A one-off Check does not include continuous monitoring or automatic updating of the Report unless that Service has been ordered separately.
6.2. The Report distinguishes between cross-checked facts, statements provided by the Customer or another person, identified discrepancies, assessments, and unconfirmed or unavailable information. Information manually collected by a specialist does not in itself constitute confirmation by an official register or the document’s issuer.
6.3. Low risk, no discrepancies identified or a positive result does not guarantee the safety of the company, a person acting on its behalf or the transaction. High or critical risk does not in itself prove that the company or natural person being checked is committing fraud. Indications of an outsider acting in a company’s name must not be equated with unlawful conduct by the company itself.
6.4. Cross-checking data or a connection with a company does not constitute unconditional confirmation of a natural person’s identity, the authenticity of a signature or the right to represent a company. The scope of confirmation does not exceed the actions actually performed and evidence obtained. Unconfirmed information does not in itself mean that it is incorrect.
6.5. Risk levels and scores are assessments prepared according to the methodology applicable to the particular Service, rather than a mathematical guarantee or a precise probability of fraud, insolvency or loss. The Customer must consider explanations, data gaps and recommended additional actions, as well as the final label.
6.6. The Customer makes the final decision on cooperation, handing over cargo, payment, granting credit or other business actions. ZENVIQ does not assume the Customer’s commercial risk or become a party to the transaction, insurer or guarantor. This provision does not remove ZENVIQ’s obligation to provide the agreed Service properly.
7. Prices, credit packages and validity
7.1. Credits are purchased in one-off prepaid packages. The number of credits, price, applicable taxes, scope of use and validity period of the package are provided before purchase confirmation. Purchasing a one-off package does not create an automatic subscription or automatic recurring payment.
7.2. Unless otherwise stated, prices are quoted in euros. Whether VAT is included is clearly indicated; the final amount payable is shown before payment. VAT is applied according to legislation and the substantiated tax information provided by the Customer. The Customer is responsible for the accuracy of its details and VAT status.
7.3. Paid Credits are valid for 12 months from the purchase date. The purchase date is the date of receipt of payment for the Order or its confirmation, as specified in the purchase confirmation. Issuing an invoice without payment does not in itself grant Credits, except under an individual agreement.
7.4. Validity is calculated separately for each package. Credits remain valid until the end of the corresponding day 12 months later, Lithuanian time; if there is no corresponding day, until the end of the last day of that month. Credits expiring earliest are used first. Purchasing a new package does not automatically extend the validity of a previous package.
7.5. Upon expiry, unused Credits lapse and cannot be used for new Checks, except in the cases set out in section 8 or under a separate written agreement. Expiry of Credits does not in itself close the account or remove access to the available Check history.
7.6. A Credit is a unit for accounting for the Service, not a means of payment between the Customer and third parties. Credits may not be resold or transferred to another account without ZENVIQ’s written permission. They do not accrue interest.
7.7. The quantity and validity of free, trial or promotional Credits are established separately before they are granted. They have no cash redemption value. A paid purchase does not in itself grant additional trial or bonus Credits unless the offer specifies such an entitlement.
7.8. Charges for other Services, such as carrier document cross-checking, monitoring or integration, are established before they are ordered. A paid module or a greater number of Credits cannot be applied without the Customer’s consent. The standard Check ratio of “1 Check – 1 Credit” is not changed retrospectively for packages already purchased.
7.9. Order, payment and Credit usage data are used for accounting and checking possible discrepancies. The Customer is entitled to request an explanation of a particular Credit transaction. System records are not conclusive evidence and may be reviewed together with other data.
8. Restoration of Credits and refunds
8.1. ZENVIQ does not offer an unconditional money-back guarantee for properly provided Services or merely for an unused Credit balance. Refunds are made in the cases established by legislation and implemented in this section. Expiry of Credits does not in itself create a right to a refund; this does not remove a lawful claim that has already arisen.
8.2. If, because of a ZENVIQ technical or administrative error, a Check is not actually performed, a Report is not generated or the same Order is unjustifiably charged multiple times, ZENVIQ corrects the error, completes the agreed Service or restores the Credits unjustifiably deducted. The Customer may contact ZENVIQ identifying the relevant Check or payment.
8.3. If the agreed Service cannot be provided, merely formally restoring Credits is insufficient where they cannot be used for that Service. In that case, the amount actually paid for the unprovided Service is refunded unless the Customer chooses an equivalent replacement. This rule also applies if ZENVIQ permanently ceases providing a paid Service while the Credits are still valid.
8.4. The refundable value of paid Credits is determined by the actual price of the relevant package and the number of paid Credits, taking lawful tax adjustments into account. Free Credits are not included in the amount paid out. Following verification of the transaction, the refund is made to the payer, using the same payment method where possible.
8.5. ZENVIQ will not allow non-performance of a Service or unjustified access restrictions caused by it to deprive the Customer of the opportunity to use paid Credits: depending on the circumstances, their validity is extended or clause 8.3 applies. A negative, unfavourable or insufficient-data conclusion from a started Check that has actually been performed does not in itself entitle the Customer to a refund.
8.6. The Customer’s right to terminate a services agreement under Article 6.721 of the Civil Code is not restricted. When exercising this right, payment is made for Services actually provided in a proportionate part of the price, and other reasonable, substantiated performance expenses incurred before receipt of the termination notice are reimbursed. Any prepaid amount exceeding these sums is refunded. Merely granting Credits in the account does not mean that all Checks have already been performed; the same work or expenses cannot be counted twice.
9. Permitted use and rights to Reports
9.1. The Customer is granted a non-exclusive, non-transferable right to use the Platform and lawfully obtained Reports for its organisation’s internal business decisions, risk management and checks on actual or prospective partners. Internal use of downloaded Reports may continue after the Agreement ends, subject to requirements concerning their currency, confidentiality and lawful retention.
9.2. Without separate permission, Reports or substantial parts of them may not be resold, sublicensed, published publicly, provided as a service to other organisations or used to create a commercial database. Removing limitations, changing the meaning of an assessment or presenting the result as a ZENVIQ guarantee is prohibited.
9.3. These restrictions do not prevent disclosure where required by law, a court or a competent authority, or confidential disclosure to professional advisers to the extent necessary for protecting the Customer’s rights, audit or legal compliance. Such recipients do not acquire an independent right to use the Reports commercially.
9.4. Using the Services for unlawful tracking of individuals, discrimination, publication of unfounded accusations, unlawful marketing or circumvention of access restrictions is prohibited. Automated bulk collection and API use are permitted only within the agreed access limits. Actions compromising security, unauthorised system testing and submission of malicious data are prohibited.
9.5. ZENVIQ or its licensors own the rights to the Platform’s software, design, methodologies and Report structure. The Customer retains rights to the documents it submits. Third-party data are subject to their owners’ rights and lawfully disclosed restrictions on use; these Terms do not restrict rights whose restriction is prohibited by law.
10. Submitted documents and their additional use
10.1. The Customer submits only data and documents lawfully held and necessary for the particular Service. It ensures that it has the right to provide them to ZENVIQ for the agreed Check without violating confidentiality, intellectual property and personal data protection requirements. Unrelated personal data must be removed or redacted.
10.2. Submitting documents grants ZENVIQ only those rights to receive, scan, cross-check and store them and engage providers necessary for the Service that are needed for the Service ordered by the Customer, its protection and compliance with legal obligations. It does not transfer ownership of the documents or grant an unlimited right to use them for other purposes.
10.3. Documents uploaded by the Customer, their copies or non-public content are not used for other customers’ Checks, a generally accessible carrier profile or another additional feature without separate, specific permission, based on information provided in advance, from the Customer holding the rights or the carrier that submitted the documents. Acceptance of these Terms does not grant such permission.
10.4. Before offering additional use, ZENVIQ specifies which documents or data will be used, for what purpose, to whom they will be accessible, whether a copy of the document or only the cross-check status will be shown, and how permission can be withdrawn. Refusing additional sharing of documents does not remove the right to use an independent core Check.
10.5. An organisation’s permission to use its documents does not automatically constitute consent by all natural persons named in them to the processing of their data. Each additional purpose of personal data processing must have an appropriate legal basis, and information and other applicable obligations must be fulfilled. Withdrawal of permission stops future additional use but does not in itself invalidate lawful previous processing or a statutory retention obligation.
10.6. Automated analysis, document scanning or artificial intelligence tools may be used for the agreed Service, subject to data protection and confidentiality requirements. These Terms do not give ZENVIQ or its engaged providers permission to use the Customer’s documents or their non-public content for independent training of AI models. Such a purpose cannot be hidden within a general permission to perform the Service.
11. Personal data protection
11.1. The parties comply with Regulation (EU) 2016/679 (GDPR) and other data protection requirements applicable to them. The purposes, legal bases, recipients, retention periods or criteria for determining them, and individuals’ rights concerning personal data processed by ZENVIQ are stated in the Privacy Policy available on the website.
11.2. Each party’s role is determined by the actual data processing. ZENVIQ acts as an independent data controller where it determines the purposes and essential means of processing itself, including administration of its accounts, payments, security and legal obligations. The Customer is responsible for its own collection and submission of data and use of results.
11.3. If, in a particular Service, ZENVIQ processes personal data solely on the Customer’s behalf under its documented instructions, a data processing agreement complying with Article 28 GDPR is concluded before that processing. If the parties jointly determine the purposes and means, an applicable joint-controller arrangement is concluded. Acceptance of the Terms alone does not change these roles.
11.4. The Customer ensures an appropriate legal basis for transferring personal data and fulfils its applicable information obligations. ZENVIQ independently fulfils the obligations applicable to it, including providing information where data are not obtained from the individual, unless a statutory exception is justifiably applicable. All these obligations cannot be transferred solely to the Customer.
11.5. Standard Checks are not intended to collect special categories of personal data, carry out biometric identification or collect natural persons’ criminal conviction data. The Customer does not submit such data unless their necessity and lawful processing have been separately agreed. Public availability or the purpose of fraud prevention does not in itself remove data protection requirements.
11.6. Reports must not be the sole basis for a solely automated decision producing legal or similarly significant effects on a natural person where applicable law does not permit this. According to their respective roles, the parties handle data subjects’ requests, implement necessary security measures and lawfully arrange transfers outside the European Economic Area where such transfers occur.
12. Confidentiality and Service providers
12.1. The parties protect non-public business, technical, financial and check information received in performing the Agreement whose confidentiality is stated or apparent from its nature. It is used only for performing the Agreement or another expressly lawful and agreed purpose.
12.2. Access is granted only to the extent necessary to authorised employees, contracted Service providers and professional advisers subject to confidentiality obligations. Where disclosure is legally required, only the necessary scope is disclosed, and the other party is informed where permitted.
12.3. The confidentiality obligation does not apply to information that lawfully became public without a breach by the recipient, was lawfully known before disclosure, was independently developed or was lawfully obtained from another source without disclosure restrictions. This does not in itself release the parties from personal data protection obligations.
12.4. ZENVIQ may engage technical, data processing and other providers in compliance with the legal requirements applicable to their engagement. Their engagement does not remove ZENVIQ’s responsibility for its contractual obligations. Confidentiality obligations continue after the Agreement ends for as long as the information reasonably remains confidential.
13. Check history and account data
13.1. The Customer has access to its Check history and Reports while the account is active, subject to lawful access restrictions, disruptions and the correction, removal or restriction of particular data required by legislation. An active account means an account that has not been closed under a valid Agreement; a lack of Credits alone does not close it.
13.2. The Customer may download Reports provided to it and arranges their lawful retention within its organisation. A historical Report remains a record of a particular point in time, rather than confirmation of the current situation. Material inaccuracies identified are corrected under section 15.
13.3. Before ordinary account closure, the Customer is given an opportunity to download the available Reports or request their delivery. Where access is restricted for legal or security requirements, provision of the data is handled lawfully and securely. This does not establish unlimited access after account closure.
13.4. Account closure and erasure of personal data are separate actions. After closure, data are retained only for a specific lawful purpose and no longer than necessary; retention criteria, erasure, anonymisation and handling of backups are described in the Privacy Policy. Where ZENVIQ acts as a processor, data are returned or erased according to the data processing agreement and the law. Statutory rights to obtain or port data are not restricted.
14. Platform operation and changes to the Services
14.1. ZENVIQ applies technical and organisational measures appropriate to the nature and risk of the Services to ensure their security and operation. Unless separately agreed, these Terms do not establish a specific availability percentage or guarantee that the Platform will always operate without interruption.
14.2. Maintenance, updates and security work may be carried out. Where objectively possible, the Customer is informed in advance of planned material access restrictions. Urgent security actions may be taken immediately, applying proportionate restrictions.
14.3. Source disruptions or delayed third-party responses may limit a Check but do not remove the obligation to state its scope, actions not performed and limitations honestly. Any third-party disruption is not automatically considered force majeure or a basis for disclaiming all liability.
14.4. ZENVIQ may update methodologies and features but may not retrospectively change the substance of an accepted Order, unilaterally increase the agreed price or reduce content already paid for without the safeguards established in these Terms. If an essential paid Service can no longer be provided, section 8 applies.
15. Inaccuracies, error correction and claims
15.1. If the Customer notices incorrect data, a potentially erroneous conclusion, a duplicate deduction or another defect, it contacts operations@zenviq.lt, identifying the company, Check or Order, the nature of the problem and the available supporting data. The person being checked or their authorised representative may also report inaccuracies.
15.2. ZENVIQ examines the report, requests supporting evidence where needed and corrects its identified error or explains why no change is made. Information disputed on reasonable grounds is flagged, restricted or removed to the extent necessary. Mere disagreement with an unfavourable assessment does not mean that it is incorrect.
15.3. No additional Credit is charged for correcting a ZENVIQ error or necessarily repeating the same Check because of that error. A new Check due to subsequently changed circumstances, a different contact, different documents or a change by the Customer to the subject of the check may constitute a separate Order, with advance notice of the price.
15.4. Submitting a claim does not restrict statutory remedies or shorten the limitation period for legal claims. Where a confirmed error changes a material result of the Report, corrected information is provided to the Customer. The Customer must not knowingly continue relying on a conclusion known to be incorrect.
16. Suspension of access and end of the Agreement
16.1. ZENVIQ may proportionately suspend access if unlawful use, a substantiated security threat, a material breach of the Terms, an unfulfilled payment obligation or a legal prohibition on providing the Service is identified. If restricting an individual User or feature is sufficient to achieve the purpose, the entire account must not be closed without justification.
16.2. Where there is no immediate danger or legal prohibition, the Customer is informed of the breach and given a reasonable opportunity to remedy it. In the event of urgent suspension, the reason is communicated as soon as possible unless disclosure is prohibited.
16.3. The Customer may stop using the Services and request account closure by sending a request from an authorised representative to operations@zenviq.lt. Orders already started, payments and collection of Reports are handled separately; this does not in itself postpone lawful termination. Section 8 applies to refunds, including the statutory right to terminate a services agreement and the corresponding payment consequences.
16.4. The Agreement may be terminated for material breach in accordance with legislation. ZENVIQ may cease providing the Services without a breach by the Customer for important reasons, complying with the law and notifying the Customer in advance where possible. The amount due for the paid but unprovided portion is refunded, and losses are compensated to the extent required by applicable law; a refund alone does not remove other mandatory obligations.
16.5. Credits cannot be confiscated as an automatic penalty for any breach. Losses arising from a particular breach and the parties’ monetary claims are assessed separately under applicable law. Suspension of access does not in itself mean that fraud by the Customer has been proven.
16.6. When the Agreement ends, the right to use the Platform ceases, except for agreed completion procedures. Lawfully arising obligations concerning payment, confidentiality, permitted use of Reports, data protection, liability and dispute resolution remain in force.
17. Liability and its limitation
17.1. Each party is liable for breaches of its contractual and legal obligations under applicable law. ZENVIQ is responsible for diligently performing the agreed Check, while the Customer is responsible for the lawfulness of the data it submits, the actions of authorised Users and its independent business decisions.
17.2. A partner failing to perform an obligation after a Check, cargo being lost or a third party committing fraud does not in itself prove a breach by ZENVIQ. However, these circumstances also do not in themselves release ZENVIQ from liability if a breach of its obligation and the other conditions for liability required by law are established.
17.3. Except in the cases set out in clause 17.5, ZENVIQ’s total liability to the Customer for a single event causing damage or a series of interconnected events may not exceed the greater of: the Service fees actually paid by the Customer to ZENVIQ during the 12 months preceding the event causing damage or, for interconnected events, the first such event; or EUR 1,000.
17.4. To the extent permitted by applicable law and unless the exceptions in clause 17.5 apply, ZENVIQ does not compensate indirect losses, lost revenue, lost profit or lost business opportunities. This limitation is not interpreted as a general exemption from the obligation to compensate direct losses that may lawfully be awarded.
17.5. The liability limitations in these Terms do not apply to damage caused by ZENVIQ’s intentional misconduct or gross negligence, damage arising from personal injury or death, non-material damage, or other cases where mandatory legal rules prohibit limitation of liability. The Terms do not restrict data subjects’ rights under the GDPR, statutory third-party claims or the powers of competent authorities.
17.6. The obligation to refund amounts paid for an unprovided Service or restore unjustifiably deducted Credits is not a limitation on damages and is not removed by clause 17.3. Both parties take reasonable steps to prevent and mitigate damage; a breach by the Customer does not allow ZENVIQ to transfer to it the consequences caused by ZENVIQ’s own fault.
17.7. Neither party is liable for failure to perform an obligation to the extent that it proves the statutory conditions of force majeure. The other party is notified of such circumstances, and measures are taken to mitigate their effects. A lack of funds, an ordinary technical failure or a supplier’s failure to perform an obligation does not in itself constitute force majeure.
18. Changes to the Terms
18.1. ZENVIQ may amend the Terms because of legislation, security, the scope of the Services or justified operational changes. A new revision is dated and provided to the Customer for review; it does not apply retrospectively to agreements previously concluded.
18.2. Material changes unfavourable to the Customer are notified to the email address specified in the account at least 30 calendar days before the proposed effective date. A shorter period is possible only to the extent necessary to implement an urgent legal or security requirement, explaining the reason where permitted.
18.3. Material changes increasing the Customer’s payments, expanding use of its data or worsening the liability terms apply to an existing Customer only upon its acceptance, except for directly mandatory legal requirements. Silence or viewing a Report already paid for does not constitute such consent.
18.4. If the Customer does not accept the changes, the terms of Credits already purchased and Orders already accepted are maintained to the extent that performance is lawfully and objectively possible. If ZENVIQ cannot ensure this, the Customer is entitled to terminate the relevant Service and receive a refund for the paid but unprovided portion under section 8.
18.5. New modules and additional data sharing may be included only after separately defining their scope and conditions and obtaining the necessary Customer choice or consent. Updating the Terms does not replace the separate permission required for a specific additional use of documents.
19. Notices, applicable law and final provisions
19.1. Official ZENVIQ notices are sent to the email address specified in the Customer’s account; additional information may be provided on the Platform. The Customer ensures that its contacts are current. Essential contractual information must be provided in a form the Customer can save. Contractual notices are distinguished from marketing.
19.2. Questions and claims to ZENVIQ are submitted to operations@zenviq.lt. The parties first seek to resolve disputes through negotiations, but this does not prevent immediate recourse to a court for necessary protection of rights or compliance with statutory deadlines.
19.3. The Agreement is governed by the law of the Republic of Lithuania, without restricting mandatory European Union rules or other mandatorily applicable legal rules. If the parties do not reach agreement, the dispute is heard by the competent court of the Republic of Lithuania at the location of ZENVIQ’s registered office, to the extent that applicable law permits such a jurisdiction agreement.
19.4. The Agreement is concluded in Lithuanian unless the parties expressly choose another language. An informational translation does not in itself change the text of the accepted Agreement. In an individually signed agreement, the parties may determine which language version takes priority.
19.5. An invalid provision does not affect the validity of the other provisions if the Agreement can be performed without it. The law applies in its place; neither party acquires the right to unilaterally impose a provision more burdensome to the other party. Failure to exercise a right does not in itself constitute a waiver.
19.6. Assignment of the Agreement or rights under it is carried out in compliance with legislation, confidentiality and data protection. A business transfer does not remove the Customer’s acquired rights. These Terms and Annex A apply together; additional Services apply only according to their activation and Order rules.
ANNEX A. SPECIAL TERMS OF SERVICE
This Annex forms part of the general Terms. Each subsection applies only where the corresponding Service is actually available, selected by the Customer and included in the Order. The Annex does not in itself activate features, grant additional permissions for data use or establish a commitment to launch them.
A.1. Company, contact and fraud risk checks
A.1.1. The company and contact person details provided by the Customer and their relationship are cross-checked, and discrepancies in available sources are identified. Depending on the scope ordered, risk indicators concerning email, domain, telephone, business activities and the transaction circumstances identified by the Customer may be assessed.
A.1.2. Confirmation of a company’s existence does not mean that a particular email address, telephone number or person belongs to that company. The Report must disclose significant instances where these connections could not be confirmed, and the Customer must take the recommended independent contact verification into account.
A.1.3. This Service is not in itself a comprehensive check of creditworthiness, carrier licences, insurance coverage or every possible legal risk. Such elements are assessed only when expressly included in the Order.
A.2. Carrier KYC and document cross-checking
A.2.1. Documents may be submitted by the carrier itself after registering and confirming its authority, or by a Customer lawfully holding them. Company, contact, licence, vehicle, insurance and other agreed data necessary for the particular module are checked. In these Terms, KYC means the process of knowing and cross-checking a business partner, rather than automatic fulfilment of all anti-money laundering obligations.
A.2.2. The “Documents cross-checked” label or an equivalent confirmation is granted after a specialist has assessed the documents within the prescribed scope. The scope and cross-check date must be clear in the confirmation. It is stated separately whether only the content of the submitted document was checked or whether the information was additionally confirmed in a register, with the issuer, insurer or another independent source.
A.2.3. The confirmation is not a state licence, an independent certification, a guarantee of the carrier’s honesty or a promise of a future insurance payout. The insured amount does not in itself confirm insurance coverage for a particular cargo, route, vehicle, subcontractor or event. Validity stated in a document’s text is not equivalent to confirmation that insurance is actually in force and has not been terminated.
A.2.4. The carrier is responsible for the authenticity of submitted documents, reports their revocation or other material changes and provides updated documents to maintain confirmation. When a cross-checked document expires, a reliable contradiction arises or a material discrepancy remains unresolved, the label is updated, restricted or withdrawn accordingly; the carrier is given an opportunity to provide explanations.
A.2.5. Display of the label or carrier profile to other customers, access to document copies and permission to use the label externally are established separately before activation. General acceptance of the Terms or submission of documents alone does not grant the right to publish them publicly. Section 10 applies to sharing.
A.3. Carrier profile and monitoring
A.3.1. A monitoring Order specifies the subjects, monitored data, update frequency or principle, notification channels and recipients. The Service covers only this agreed scope, rather than uninterrupted real-time monitoring of all events.
A.3.2. Document expiry reminders rely on known and cross-checked validity data. They do not guarantee that a document has not previously been suspended, revoked or amended if that information was unavailable. An absence of notifications does not confirm that the partner’s situation has remained unchanged.
A.3.3. The Customer keeps notification recipients up to date, while the carrier keeps the data it submits current. Non-public documents or cooperation data of other customers are not used for a shared profile without separate lawful permission. Terminating monitoring stops future monitoring but does not in itself revoke previous factual records.
A.4. Carrier risk assessment and recommendations
A.4.1. Within the agreed scope, the carrier’s operating history, documents, vehicle fleet, insurance, available reputation information and lawfully submitted cooperation information are assessed. Additional checks, further insurance assessment or risk mitigation measures may be recommended.
A.4.2. A recommended cargo value or other risk limit is not ZENVIQ’s permission to hand over cargo, an insurer-confirmed insured amount or a promise to compensate a loss. The Customer assesses the circumstances of the particular carriage, contractual obligations and actual insurance coverage itself.
A.4.3. The assessment does not replace an insurance contract, an insurer’s decision or legally binding transport requirements. The Customer must consider inconsistencies in the assessment or significant new facts before relying on an earlier recommendation.
A.5. Companies’ financial and credit risk
A.5.1. Within the limits of the Order, available financial statements, creditworthiness information, payment and delay history, insurers’ data and other lawfully obtained indicators are analysed. An advisory risk level, possible trade credit limit, payment term or additional conditions are provided.
A.5.2. A recommendation is not a guarantee that the company will pay, an offer of financing, provision of insurance coverage or investment advice. The Service does not in itself grant an individual insurer’s limit or replace a financing or insurance agreement.
A.5.3. This module is intended for companies’ commercial risk, rather than providing consumer credit or determining natural persons’ credit scores. Other regulated use requires a separate assessment of legal requirements and the suitability of the Service, and an express written agreement.
A.6. Technical interfaces and automated data exchange
A.6.1. APIs and integrations with the Customer’s ERP, TMS or another system are provided only within a separately agreed scope. The data transferred, permitted actions, access rights, authentication, request accounting and, where necessary, special data processing terms are defined. Access to one system does not grant rights to all data within it.
A.6.2. The Customer protects its access keys, configures its systems properly and ensures that only authorised processes initiate automated Checks. A new Check intentionally initiated by its system is charged according to the Order; a merely technical repetition of the same request due to a ZENVIQ error must not create an additional charge.
A.6.3. An integration error, failed transfer or outdated result cannot be presented as a new successful Check. The parties cooperate within their respective areas of responsibility to identify the disruption. An assessment returned by ZENVIQ does not in itself authorise the Customer’s system to make automated decisions restricted by law.
A.6.4. These Terms do not in themselves grant the right to transfer the Customer’s non-public operational data to a shared ZENVIQ database, disclose them to other customers or use them for purposes other than the agreed integration. The rules in sections 10 and 11 apply to additional use.